Annealing Made Perfect warrant that the unit* will be free from defects in workmanship and materials for one year after the original purchase date.

Our Commitment

For the period of the warranty, Annealing Made Perfect will repair any unit which proves to be defective in materials or workmanship at no cost to the customer, including shipping. In the event repair is not possible, we will either replace the unit or refund the full purchase price, whichever the customer prefers. If the unit is repaired and returned, 30 days will be added to the remaining warrant duration. If the unit is replaced, the warrant duration will be the longer of either the remaining warrant duration plus 30 days or 180 days.

What is NOT covered

This warranty does not cover damages of the unit due to normal wear and tear such as paint scratches, dust or moisture ingestion and or component wear, or damages to the unit or property as a result of improper use or tampering. The warranty will be void if any of the seals within are broken or if any of the exterior fasteners have been tampered with. The unit contains lethal voltages and contains no user serviceable parts within. It is the user’s responsibility use the unit as intended in the manual to ensure long lasting and safe operation. Our judgement on what is wear and tear and what is abuse is final. We are however reasonably flexible when it comes to claims and will endeavour to ensure a favourable outcome.

What you should keep

We will have your record of purchase if you bought the unit directly from us at Annealing Made Perfect. If you purchased our unit from a dealer you must retain your proof of purchase. It is recommended to keep the original packaging as it is designed to best protect the unit and its accessories.

How to get service

If you are having any queries or problems with your unit whatsoever, please do not hesitate to contact us at:This link

Please provide a detailed description and pictures of the damage/problem if possible as it will make the repair/replace process that much faster. We will be in contact with you to organise the repair, replace or refund and return of your unit.

*unit refers to any Annealing Made Perfect machine and or tools provided with the original purchase.