Warranty

Annealing Made Perfect warrants that the Mark ll annealer will be free from defects in workmanship and materials for three years from the original purchase date.

The AMP MATE auto feeder is warranted to be free from defects in workmanship and materials for one year.

The warranty for the original (discontinued) MARK I annealer remains one year.


Our Commitment

For the period of the warranty, Annealing Made Perfect will repair any annealer which proves to be defective in materials or workmanship at no cost to the customer, including shipping. In the event repair is not possible, we will either replace the unit or refund the full purchase price, whichever the customer prefers. If the unit is repaired and returned, 30 days will be added to the remaining warrant duration. If the unit is replaced, the warrant duration will be the longer of either the remaining warrant duration plus 30 days or 180 days.

The AMP MATE auto feeders have many moving parts; therefore, we have made these parts accessible and replaceable by the user. The AMP MATES will have a one-year warranty from the date of purchase on all parts mechanical and electrical. Replacement parts will be available. 

What is NOT covered

This warranty does not cover damages of the ANNEALER/AMP MATE due to normal wear and tear such as paint scratches, dust or moisture ingestion and or component wear, or damages to the unit or property as a result of improper use or tampering. In the case of the annealer, the warranty will be void if any of the seals within are broken or if any of the exterior fasteners have been tampered with. The annealer runs on potentially lethal voltages. It contains no user serviceable parts within. It is the user’s responsibility use the unit as intended in the manual to ensure long lasting and safe operation. Our judgement on what is wear and tear and what is abuse is final. We are however reasonably flexible when it comes to claims and will endeavour to ensure a favourable outcome.

The user is free to replace any of the parts on the AMP MATE auto feeder and these parts will be provided as part of the warranty if they should be deemed faulty by us. Faulty means but is not limited to, shipping damage, workmanship defects and electrical defects. Normal wear and tear is not covered by this warranty.

What you should keep

You must retain your proof of purchase. It is recommended to keep the original packaging as it is designed to best protect the unit and its accessories.


How to get service

If you are having any queries or problems with your unit whatsoever, please do not hesitate to contact us at:This link

Please provide a detailed description and pictures of the damage/problem if possible as it will make the repair/replace process that much faster. We will be in contact with you to organise the repair, replace or refund and return of your unit.

We do have a repair facility if you are in the US where basic parts such as the interface, ports and fans can be repaired or replaced. Please let us know if you are in the US and require service for any of these parts.